Media Downloads FAQ's
After you purchase your Media Download you will be sent an email from Mesmera with your media file for download!
Q: Do I need a certain kind or speed of internet connection?
A: No
Q: Can I view my download on my tablet or smart phone and my computer?
A: Yes
Q: How long do I have the download?
A: After purchasing, your download is yours for you to enjoy.
Q: Can one purchase be granted to a group?
A: It's fun to watch and/or practice with a friend, so no problem in viewing together on one computer or TV. However, it is illegal to burn
copies to give or sell or to email the file to others, or to post clips or exhibit the download for profit. Anti-piracy laws are in place to protect
the artist's major investment of time, effort and money to produce and market their work. Support them by not sharing your purchase for free.
Q: Is there a schedule or timeline for purchasing Mesmera's Instructional Downloads? Any starting date or subscription?
A: You can purchase at any time. Downloads are always available with complete content in Mesmera's Secure Online Store!
Q: Do I need a particular application or software to see the download?
A: Downloads are viewable with QuickTime Player which comes with all or most computers and/or any video player application, tablet smartphone.
Q: Where will I find the File once I have purchased and downloaded it?
A: Computer Operating Systems vary, yet preferences can be set for your Download to appear on your Desktop or your Downloads folder or in a Movies folder.
Q: If I have difficulty is there tech support or a refund available?
A: Please email or call us if you need help with your media download. If for some reason you are unable to complete the download, your purchase will be refunded in full.
Further questions or comments are welcome. Thank you for your purchase!
A: No
Q: Can I view my download on my tablet or smart phone and my computer?
A: Yes
Q: How long do I have the download?
A: After purchasing, your download is yours for you to enjoy.
Q: Can one purchase be granted to a group?
A: It's fun to watch and/or practice with a friend, so no problem in viewing together on one computer or TV. However, it is illegal to burn
copies to give or sell or to email the file to others, or to post clips or exhibit the download for profit. Anti-piracy laws are in place to protect
the artist's major investment of time, effort and money to produce and market their work. Support them by not sharing your purchase for free.
Q: Is there a schedule or timeline for purchasing Mesmera's Instructional Downloads? Any starting date or subscription?
A: You can purchase at any time. Downloads are always available with complete content in Mesmera's Secure Online Store!
Q: Do I need a particular application or software to see the download?
A: Downloads are viewable with QuickTime Player which comes with all or most computers and/or any video player application, tablet smartphone.
Q: Where will I find the File once I have purchased and downloaded it?
A: Computer Operating Systems vary, yet preferences can be set for your Download to appear on your Desktop or your Downloads folder or in a Movies folder.
Q: If I have difficulty is there tech support or a refund available?
A: Please email or call us if you need help with your media download. If for some reason you are unable to complete the download, your purchase will be refunded in full.
Further questions or comments are welcome. Thank you for your purchase!